Telehealth Services

Telehealth and Phone Consults

Ungooroo GP and Health Services have implemented Telehealth and phone consultations for Singleton and Muswellbrook patients. With the aid of newly purchased laptops, headsets and webcams, we are able to continue our health services and keep a focus on the safety of our clients, members and staff.

Since introducing the service, the majority of our patients have used (or are still using) Telehealth.  While we are still seeing face-to-face clients, in the event of a second wave of the pandemic, Ungooroo may resort to Telehealth consults and conduct face-to-face visits for screened and invited patients only.

If your doctor would like to see you in person following a phone consultation, they will make arrangements for an appointment at either of our Singleton or Muswellbrook offices.

How to Book

To book a phone consult or Telehealth consult, simply call Ungooroo and request the type of consult you prefer. In some instances you may need to have a face-to-face appointment if the issue requires it. Our staff will let you know if this is the case.

It may also be the case that when booking for a face-to-face appointment, our staff may instruct you to move to a phone consult or Telehealth consult depending on the issue.

For example, if a patient has flu-like symptoms, has travelled to a Covid hot spot, or is suspected of having Covid then our staff may require them to have a phone consult initially. The doctor may then decide to bring them in for a face-to-face appointment or send them to the hospital based on the outcome of the phone consult.

What Technology Will You Need?

We’re currently booking patients in for phone consults which requires the patient to have either a mobile or land line.

If the doctor needs to see you as part of the consultation, or if the patient or doctor would like to utilise Telehealth then you will require either:
A smart phone with internet connection
A desktop computer with internet connection.

For Telehealth consults we utilise software that requires you to have ONLY  a web browser (Google Chrome, Firefox, Safari, etc.). This is a secure, web-based connection so you don’t need to download any apps or programs.

Eligibility for Telehealth

Please note that Telehealth services are available to those who meet the eligibility criteria set out under Medicare. While this is a temporary measure introduced by the Australian Government, it allows our clients to access our health professionals without leaving their homes.

Under the guidelines Telehealth services will be available to:
People isolating themselves at home on the advice of a medical practitioner, in accordance with home isolation guidance issued by the AHPPC
People who meet the current national triage protocol criteria for suspected COVID-19 infection after consultation with either the national COVID-19 hotline, state COVID-19 hotlines, registered medical or nursing practitioner or COVID-19 trained health clinic triage staff
People aged over 70
Aboriginal and Torres Strait Islander people aged over 50
People with chronic health conditions or who are immuno-compromised
Parents with new babies and people who are pregnant.

People in isolation or quarantine for COVID-19 can see any eligible health provider through new telehealth items. Patients in vulnerable groups can additionally see a health provider via telehealth for a non-COVID-19 matter if they have seen that provider face-to-face at least once in the previous 12 months.

Please note that in order to keep our staff, members and other patients safe, we ask that if you are displaying any flu-like symptoms, you should refrain from attending the Ungooroo premises.